Exchanges

I accept exchanges within 14 days of your package delivery. All customers are required to purchase their own return label for the exchange. Items being exchanged must be in original condition, undamaged, and unused. If the item does not meet these criteria, I will ship your package back and not carry out the exchange. To initiate an exchange, please email kly@studiokly.com with your order information.

Returns

To initiate a return on eligible items, please email kly@studiokly.com with your order information. I currently accept returns for store credit only within 14 days of your package delivery. If 14 days have passed, I unfortunately can’t accept a return. The store credit amount will be your total minus the original shipping costs. All customers are required to purchase their own label for the return.

If an item you received is damaged through my fault, is not the item you ordered, please email kly@studiokly.com with your order information and include photo proof of the issue.

Commissions and original artwork

Custom commissions are non-refundable. A deposit secures your place on my commission schedule and covers early concept development. Original paintings and one-of-a-kind works are final sale.

For questions about a commission in progress, please email kly@studiokly.com.